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Privacy Policy

Last Updated: 24/04/2025

 

At Nethercott Opticians, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our practice or use our services.

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1. Who We Are

Nethercott Opticians
6 Station Approach, Tadworth, KT20 5AF
Phone: 01737 813600
Email: nethercottopticians@gmail.com
Data Controller: Nethercott Opticians

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2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: name, phone number, email address, postal address

  • Health Information: eye health history, prescriptions, appointment notes

  • Payment Information: card or bank details (if applicable)

  • Website Usage Data: IP address, browser type, and browsing behaviour if you use our website

3. How We Use Your Information

We use your information to:

  • Schedule and manage your appointments

  • Provide you with eye care and optical services

  • Maintain accurate health records

  • Process payments and manage invoices

  • Contact you with reminders, follow-ups, or relevant updates

  • Comply with legal or regulatory obligations

We will only use your personal data when the law allows us to, including where we need to perform a contract with you, where we have a legal obligation, or where it is in your vital interests.

4. How We Share Your Information

We do not sell your information. We may share your data with:

  • Healthcare professionals involved in your care

  • Optical laboratories and suppliers for prescription fulfilment

  • Payment providers and banks (for transactions)

  • Regulatory bodies (where legally required)

All third parties we work with are required to keep your data secure and to process it only for specified purposes.

5. How We Store Your Information

Your information is securely stored within our practice and/or with trusted service providers who meet appropriate security standards. We retain personal data only as long as necessary for the purposes it was collected and to meet legal or regulatory requirements.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data where applicable

  • Object to or restrict certain types of processing

  • Request the transfer of your data to another provider

  • Withdraw your consent at any time (where applicable)

To exercise any of your rights, contact us at [Insert email address or postal address].

7. Cookies (if applicable)

If our website uses cookies, we will notify you upon your visit and give you the option to manage your cookie preferences. Cookies help us analyse web traffic and improve your experience on our site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Nethercott Opticians

6 Station Approach, Tadworth, KT20 5AF

Phone: 01737 813600

Email: nethercottopticians@gmail.com

Data Controller: Nethercott Opticians

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

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